1. Introduction
MergeWiFi LLC ("MergeWiFi," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website mergewifi.com, use our mobile apps, use our products, or interact with our services.
Please read this Privacy Policy carefully. By using our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
Information You Provide
- Account Information: Name, email address, phone number, billing and shipping addresses when you create an account or make a purchase.
- Payment Information: Credit card numbers and billing details processed securely through our payment processor.
- Communications: Information you provide when contacting customer support or filling out forms.
Information Collected Automatically
- Device Information: IP address, browser type, operating system, and device identifiers.
- Usage Data: Pages visited, time spent on pages, clicks, and other interaction data.
- Service Data: Data usage statistics and device performance metrics to improve our services.
3. Our Mobile Apps
This section covers MergeWiFi's mobile apps, including MergeWiFi Partner, which our business partners use to manage MergeWiFi routers. The rest of this policy applies to the apps as well.
Information the Apps Collect
- Sign-in Information: Your email address and password when you sign in. Accounts are created by MergeWiFi or your organization's administrator; you can't create one in the app. Your password goes securely to our sign-in provider, and the app doesn't store it.
- Sign-in Records: Each time you sign in, we record the time, your account and organization, your IP address, and your device type. We use these records to keep accounts secure and to investigate suspicious activity.
- Router and Network Information: To show the routers your organization manages, the app loads information about them from MergeWiFi's systems: serial numbers, names, status, data usage, carrier and signal readings, network scan and speed test results, Wi-Fi network names, and the names, IP addresses, and MAC addresses of devices connected to those routers. This information belongs to your organization and its customers. The app displays it while you use it and doesn't save it on your phone.
- Actions You Take: When you restart a router, run a speed test or network scan, change its Wi-Fi settings or preferred carrier, or open its admin page, the request goes to MergeWiFi's systems and to the router. Results become part of that router's history.
What the Apps Don't Do
- No advertising, and no tracking across other companies' apps or websites.
- No analytics or crash-reporting services.
- No access to your location, contacts, photos, camera, or microphone.
Information Stored on Your Device
The app keeps a sign-in token in your device's secure storage (the iOS Keychain) so you stay signed in. Signing out ends your session, after which the token can't be used to access your account.
Deleting Your Account
To delete your account, email privacy@mergewifi.com or ask your organization's administrator. Deleting your account ends your access and removes the personal information tied to it, except records we must keep for legal, security, or billing reasons. Router information belongs to your organization and stays with it.
4. How We Use Your Information
We use collected information to:
- Process and fulfill your orders
- Provide customer support and respond to inquiries
- Send transactional emails (order confirmations, shipping updates)
- Send marketing communications (with your consent)
- Improve our website, products, and services
- Detect and prevent fraud
- Comply with legal obligations
5. Information Sharing
We do not sell your personal information. We may share your information with:
- Service Providers: Third parties that help us operate our business (payment processing, shipping, email, sign-in, cloud hosting, and router management).
- Carriers: Cellular carriers necessary to provide our multi-carrier service.
- Legal Requirements: When required by law or to protect our rights.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of marketing communications
- Data portability
To exercise these rights, contact us at privacy@mergewifi.com.
8. Cookies
We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can manage cookie preferences through your browser settings.
9. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
11. Contact Us
If you have questions about this Privacy Policy, please contact us: