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Troubleshooting

Fix Common Issues

Having trouble? Find solutions to the most common connectivity issues below.

Common Issues & Solutions

No Internet Connection

1Check that your device is powered on and fully charged
2Ensure you're within cellular coverage area (check coverage map)
3Restart your device by holding power for 10 seconds
4Check if your data plan is active in My Portal
5Try moving to a different location for better signal

Slow Speeds

1Check how many devices are connected - reduce if over limit
2Move closer to the router or to a window for better signal
3Check for firmware updates in the app or portal
4Try switching bands (2.4GHz for range, 5GHz for speed)
5Reset network settings on your connected device

Weak Signal

1Relocate your device to a higher position or near a window
2Remove obstructions between device and connected equipment
3For Mount units, ensure antennas are properly oriented
4Check if you're in a known low-coverage area
5Consider adding an external antenna (Mount only)

Frequent Disconnections

1Update to the latest firmware version
2Check battery level - low battery can cause instability
3Ensure device isn't overheating (move to cooler area)
4Reduce the number of connected devices
5Factory reset if issues persist (backup settings first)

Battery Draining Fast

1Reduce screen brightness and timeout settings
2Disable WiFi when not in use
3Check for apps/devices constantly polling for data
4Ensure you're using the original charger
5Battery may need replacement if device is older

Device Overheating

1Move device to a cooler, well-ventilated area
2Remove any cases or covers during heavy use
3Reduce the number of connected devices
4Avoid direct sunlight or heat sources
5Let device cool down before continuing use

Frequently Asked Questions

Still Need Help?

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